Welcome to Daily Flex Shop’s FAQ section! We’re here to provide quick answers to your most common questions about our premium athletic wear, shipping, returns, and more. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

About Our Products

1. What types of athletic wear does Daily Flex Shop offer?
We specialize in high-quality performance wear including Bottoms, Jackets & Vests, Shorts, Soccer apparel, Socks, and Tops designed to fuel your active lifestyle.
2. What makes your athletic wear “premium”?
Our products are carefully selected for their quality materials, performance-enhancing designs, and durability. We focus on pieces that combine functionality with style to keep you comfortable during intense workouts while looking your best.
3. Do you offer plus sizes or extended sizing options?
Currently we focus on standard sizing, but we’re constantly expanding our range. Please check individual product pages for specific size availability.

Ordering & Account

1. How do I place an order?
Simply browse our collection, select your items, add them to your cart, and proceed through our secure checkout. You’ll need to provide shipping information and payment details to complete your order.
2. Can I create an account to track my orders?
Yes! We recommend creating an account for easier order tracking and faster future checkouts. Your account will store your order history and allow you to manage your preferences.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.

Shipping & Delivery

1. Where do you ship?
We proudly ship worldwide, excluding some Asian and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
2. What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
3. How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a dispatch notification with tracking information as soon as your package leaves our facility in Fayetteville, US.
4. Will I need to sign for my delivery?
Yes, all our deliveries require signature confirmation to ensure your premium activewear arrives safely.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
2. How do I initiate a return?
Simply contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the return process.
3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
4. How long does it take to process my refund?
Once we receive your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Customer Service

1. How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours during business days.
2. What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be addressed the next business day.
3. Where is your company located?
Our headquarters and warehouse are located at:
1649 Timberridge Court, Fayetteville, US 72704

Stay Active. Stay Stylish. Be Unstoppable.
– The Daily Flex Shop Team