At Daily Flex Shop, we’re committed to delivering premium athletic wear to active individuals worldwide who value both performance and style. Our shipping and returns policies are designed to be as streamlined and efficient as our products.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for faster delivery
Free Shipping (EMS):
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Economical option with full tracking
Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.
International Shipping
We ship globally (excluding certain remote areas). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges
We stand behind our premium athletic wear. If you’re not completely satisfied with your purchase of our Bottoms, Jackets & Vests, Shorts, Soccer apparel, or Tops, we’re here to help.
Important: For hygiene reasons, we cannot accept returns on socks or any items marked as final sale.
Return Policy Details
- Return Window: 15 days from the date you receive your order
- Condition: Items must be unused, unworn, in original condition with tags attached and in original packaging
- Proof of Purchase: Required for all returns
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days of receiving your order
- Provide Details: Include your order number and specify if you want a return or exchange
- Wait for Approval: We’ll respond within 2 business days with instructions
- Ship Your Return: Once approved, securely package items and ship to: Daily Flex Shop Returns
1649 Timberridge Court
Fayetteville, US 72704 - Processing: Allow 3-5 business days for processing after we receive your return
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once your return is received and inspected:
- Refunds will be processed to your original payment method within 5-7 business days
- Shipping costs are non-refundable
- For exchanges, we’ll ship your new item once the return is processed
Refund Timeline by Payment Method:
- Visa/MasterCard: 3-5 business days
- JCB: 5-7 business days
- PayPal: 24-48 hours
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Daily Flex Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]
I have reviewed the return policy and confirm the items are unused, in original condition with tags attached.
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Our Commitment to You
At Daily Flex Shop, we’re dedicated to ensuring your experience with our performance wear is as exceptional as the products themselves. Whether you’re training, competing, or simply staying active, we want you to feel confident in both your gear and our service.
For any questions about our shipping or returns policies, don’t hesitate to contact our customer service team at [email protected].
Stay Active. Stay Stylish. Be Unstoppable.
– The Daily Flex Shop Team